Shipping Policy

Shipping Policy

Last updated: August 28, 2026

This policy explains how shipping works for orders placed with Better Human Goods.

Order Processing

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. Some products may have different processing times; if so, this will be shown on the product page or at checkout.

Transit and Delivery Estimates

For U.S. standard shipping, estimated transit time is generally 3–5 business days after the carrier receives the package. Delivery estimates are not guarantees and begin after processing. Faster or alternative services, when available, are shown at checkout.

Shipping Regions

We ship to the destinations made available at checkout. International availability may vary by product and destination. If a destination cannot be selected at checkout, we are unable to ship the order there at that time.

Shipping Costs and Free Shipping

Shipping charges are calculated and shown at checkout before payment. U.S. orders with a merchandise subtotal over $60 qualify for free standard shipping, unless a product or promotion states otherwise. Taxes, duties, and other charges do not count toward the free-shipping threshold unless stated otherwise.

Tracking

When tracking is available, we will send tracking information after the order has been handed to the carrier. Tracking may take time to update after the shipping label is created.

International Orders, Duties and Taxes

For international orders, import duties, taxes, customs charges, and brokerage fees may be charged by the destination country or carrier. Unless checkout specifically states otherwise, these charges are the customer’s responsibility.

Delays

Carrier delays, weather, holidays, customs processing, high order volume, address issues, and other circumstances outside our control can affect delivery times. If your order appears significantly delayed, contact us and we will help you review the available tracking information.

Incorrect Addresses, Lost or Damaged Packages

Please verify the shipping address before completing checkout. Contact us as soon as possible if an address needs to be corrected; changes cannot be guaranteed after fulfillment has begun. If an order arrives damaged or incorrect, contact customer support with your order number and photos when applicable. For packages marked delivered but not received, first check the delivery location and carrier tracking, then contact us for assistance.

Contact

Customer Support: support@betterhumangoods.com
Phone: (561) 449-2473
Hours: Monday–Friday, 9:00 AM–5:00 PM Central Time
We typically respond within 1–2 business days.

Better Human Goods LLC
30 N Gould St Ste R
Sheridan, WY 82801
United States

This is our registered business address and is not a walk-in retail location or return center.