Refund Policy

Refund Policy

Last updated: August 28, 2026

We want you to be satisfied with your purchase. This policy explains how eligible returns and refunds are handled.

30-Day Return Window

We accept return requests within 30 days of the delivery date. To be eligible, an item generally must be unused, in its original condition, and in the original packaging. Proof of purchase may be required.

Non-Returnable Items

For health, safety, and hygiene reasons, opened consumable products and certain opened personal-care products cannot be returned. Final-sale items and gift cards are also non-returnable. If you are unsure whether an item is eligible, contact us before sending it back.

How to Start a Return

Email support@betterhumangoods.com with your order number and reason for the return. We typically respond within 1–2 business days.

Do not send a return to our registered business address unless we specifically instruct you to. After a return is approved, we will provide the correct return address and shipping instructions. Items sent without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect, or unless we tell you otherwise in writing.

Damaged, Defective, or Incorrect Items

Please contact us promptly at support@betterhumangoods.com with your order number and photos showing the issue. If confirmed, we will provide an appropriate replacement, refund, or other resolution at no additional product cost.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method, generally within 5–10 business days after approval. Your bank or card issuer may require additional processing time before the credit appears.

Contact

Questions about a return or refund? Email support@betterhumangoods.com.