Refund Policy

Refund Policy

Last updated: August 20, 2026

We want you to love your purchase. If you are not completely satisfied, we are here to help.

Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original condition, and in the original packaging. Items that are damaged, used, or missing original packaging may not be eligible for a full refund.

Non-Returnable Items

The following items cannot be returned: opened consumable products (supplements, oral care), items marked as final sale, and gift cards.

How to Start a Return

To initiate a return, please contact us at support@betterhumangoods.com with your order number and the reason for your return. We will respond within 1–2 business days with return instructions. You are responsible for return shipping costs unless the item arrived damaged or defective.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5– business days. Please note that your bank or credit card company may require additional time to process and post the refund.

Exchanges

If you received a defective or damaged item, we will replace it at no additional cost. Contact us at support@betterhumangoods.com with your order number and a photo of the damaged item.

Late or Missing Refunds

If you have not received your refund within 10 business days of our confirmation, please first check with your bank. If the issue persists, contact us at support@betterhumangoods.com and we will investigate.

Contact Us

For any questions about our Refund Policy, email us at support@betterhumangoods.com.