FAQS

Frequently Asked Questions

Who is Better Human Goods?

Better Human Goods is an online retailer operated by Better Human Goods LLC. We sell through our website and do not operate walk-in retail stores.

How long does order processing and delivery take?

Orders are typically processed within 1–2 business days, Monday through Friday, excluding holidays. For U.S. standard shipping, estimated carrier transit time is generally 3–5 business days after the carrier receives the package. Delivery estimates are not guarantees and may vary by destination, carrier, and shipping service.

Where do you ship?

Available shipping destinations, services, and charges are shown at checkout for your delivery address. International orders may be subject to duties, taxes, or import fees imposed by the destination country.

Will I receive tracking?

When tracking is available, we send tracking information after your order ships. Tracking updates are controlled by the carrier and can take time to appear.

What is your return policy?

Eligible items may be returned within 30 days of delivery. Items generally must be unused, in original condition, and in the original packaging when applicable. Certain opened consumable or personal-care products, final-sale items, and gift cards may not be returnable. Please review our Refund Policy for full details.

How do I start a return?

Email support@betterhumangoods.com with your order number. If your return is approved, we will provide the correct return address and instructions. Please do not send returns to our registered business address unless we specifically instruct you to.

How can I contact you?

Customer support is available Monday–Friday, 9:00 AM–5:00 PM Central Time. We typically respond within 1–2 business days. Email support@betterhumangoods.com or call (561) 449-2473.